Frequently Asked Questions
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Payments
What payment methods do you accept?
All payment options currently available are shown at checkout. Your payment details are processed securely through our checkout.
When will I be charged?
Your payment is processed when you place your order. You'll receive an order confirmation email with a summary of your purchase.
Shipping
Where do you ship?
We currently ship within the United States.
How much does shipping cost?
Shipping options and costs are shown at checkout before you pay. Standard shipping is free on qualifying orders of $70 or more.
For full details, please see our Shipping Policy.
Order tracking
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can also visit our Track Your Order page.
Why don't I have tracking yet?
Tracking becomes available once your order has shipped. If you have questions about your order, please contact us with your order number.
Returns and refunds
Can I return an item?
Please review our Refund Policy for return eligibility, timeframes and how to start a return.
My item arrived damaged, defective or incorrect. What should I do?
Please contact us with your order number and photos of the item and packaging, and we'll help resolve it.
Customer support
How can I contact DRAGOM?
Reach us anytime through our Contact page. Please include your order number if your question is about an existing order.
Where can I find your store policies?
Shipping Policy · Refund Policy · Privacy Policy · Terms of Service